David and Blake catch up with Kenji Kuramoto, at the 2019 Accounting Salon in New Orleans. Kenji shares how his Atlanta-based firm Acuity is taking the reverse trajectory of many firms when it comes to services, getting into bookkeeping and then tax after being solely advisory for many years. Acuity is unique in other ways, too. The firm employs direct sales methods more similar to those of a B2B software startup than a CPA firm. You'll also learn why Acuity doesn't call their bookkeepers "bookkeepers," and lessons Kenji has learned along the way as Acuity builds out its CAS tech stack.
We dig into the Botkeeper website, press coverage about the firm, the CEO’s public statements, and review sites to try and figure out what exactly Botkeeper claims to be, and how significantly that differs from the reality, which includes a team of offshore accountants in the Philippines doing much of the work. Also, a discussion of Intuit’s earnings, Avalara’s latest AI acquisition, new limits in QuickBooks Online, and more cloud accounting news.
Intuit’s Small Business Online Ecosystem Revenue increases 42 percent in its latest quarterly results; takeaways from QuickBooks Connect from Matt Paff and Sholto Macpherson; a new survey shows that 38 percent of employees resent when IT dictates the tech they use at work; crazy stats from the 2018 High Growth Study of professional services firms by Hinge Marketing; why blockchain won’t put accountants out of work anytime soon; and multi-factor authentication headaches
David is back from his well-deserved vacation and ready to discuss Sage’s sudden move to oust Stephen Kelly as chief executive. Chairman Donald Brydon reportedly said, “We need to get a CEO that has SaaS in their veins.” Kelly joined Sage four years ago with a mandate to shake up the company, but despite the acquisition of Intacct, he has apparently been unable to turn things around quick enough for the board. Sage is facing increased competition from Xero on its home turf in the U.K and has been unable to gain market share against juggernaut Intuit in the U.S.
Blake and David chat about three things this week: 1) A 15-year-old is the new Microsoft Excel world champion, 2) How businesses are failing to help employees keep up-to-date with their digital skills, and 3) the risk of performing Client Accounting Services (CAS) (AKA outsourced accounting) in public accounting firms that aren't equipped to manage client expectations when it comes to the scope of services offered.