Why automation isn't killing jobs (yet)
I've been living in this cloud accounting world for six years now, and it seems that people are constantly talking about the coming end of bookkeeping and compliance work due to automation and artificial intelligence.
And yet, most firms are still chugging along, growing at a nice, steady pace. Bookkeepers continue to be employed manually copying data from one system to another. Staff in tax departments waste untold hours collecting paperwork from clients and cleaning up QuickBooks Desktop files. Accounts payable clerks in corporations push paper around like nobody's business.
The technology is available to cut these jobs in half, or more. So why hasn't automation led to more job losses in the accounting profession?
Derek Thompson's recent article in The Atlantic, "So, Where Are All Those Robots?" offers a theory:
Automation has created an overabundance of labor, which has pushed wages down. And "companies, seeing that they have access to cheap labor in a slowly growing economy, invest less in new risky technology, which leads to less productivity growth. High employment, low productivity, low wage growth, and automation can all live together in the same story."
The big job losses won't come until the next economic downturn hits, and companies take measures to significantly cut costs, just as manufacturers did during each recession from 1970 to 2015.
And just like in every other downturn, it's the firms that are positioned with the technology already in place that will be able to take advantage of the situation and grow while their competitors struggle to survive.
The Atlantic — Why isn't automation leading to more job losses? One theory is that a surplus of labor has suppressed wages, reducing the incentive for firms to invest in new technology. It will take another recession for firms to make drastic changes to their processes that eliminate many low skilled jobs.
Xero Blog — Recent research conducted by Xero has found firms that are not yet all-in on the cloud may be inhibiting their growth.
The Wirecutter — Considering a telepresence robot to bring your remote employees into the office, at least virtually? My favorite product review site did 20 hours of research and testing and found that the Suitable Technologies Beam Enhanced is the only telepresence robot worth considering.
CPA Practice Advisor — If your firm doesn’t have official policies for remote work, now is the time to work on getting one in place. Here are a couple areas to consider.
AccountingWEB — Ian Vacin lays out how automation will affect your firm by 1) causing data to flow among various systems without duplicate entry, and 2) allowing for standardization of processes across your client base.
Sales & Marketing
FUTRLI — Here's a thorough list from our friends at FUTRLI of when it's best to call rather than email. Any time you're discussing pricing is an obvious one, but also consider making a call anytime you've taken too long to reply to an email as well.
Float Blog — Here's a guide that lays out 8 benefits of cash flow forecasting. Check it out for inspiration when marketing this service to your clients.
GitHub — Basecamp, maker of the popular project management and collaboration app, has made their employee handbook public. Check it out for inspiration or just to see how they do things.
CPA Practice Advisor — Here's a review of four new client portals of note introduced in 2017, including ADP's payroll portal, Sage Accountant Cloud, Microsoft Dynamics 365 for Financials, and Zoho.
CNBC — Coinbase, a hot start-up in the bitcoin market, is talking to investors about raising money at a $1 billion valuation, WSJ reports.
CFO - The cloud content management firm says it is on track to reach profitability and generate more than $1 billion in annual revenue by fiscal 2018.
Expensify Blog — Expensify has obtained 15,000 new customers in 2017 so far, renamed "Wingman" to "Copilot," and has simplified the UX in the mobile app.
Expensify Blog — Expensify has filed a lawsuit against Abacus Labs, Inc. for infringement of two patents surrounding receipt scanning and the automatic matching of the scanned receipt to a credit card feed.
Accountex Report — Greg Lam covers the recent changes to payment terms, the interface, and machine learning in Xero.
Daily Fintech — If there is one traditional profession being heavily disrupted right now by fintech technology in the small business space, it would have to be bookkeeping. RIP Global may be the competitor to Xero/QBO for the 50% of SMEs that don't keep books on a regular basis.
Use the new Forecasting schedules for sales tax, payroll deductions, and superannuation to improve cash management and tax planning.
Beginning on July 22, 2017, prices will increase for a group of existing QuickBooks Online Plus customers who pay directly for their subscriptions. Wholesale pricing is not affected at this time.
The standalone ProAdvisor Member Website will be retired on August 1, so make sure you know where to find it in QBOA.
Check out the latest additions to the Xero app marketplace, including MembershipWorks, which "allows membership organisations to automate day-to-day administration. It makes it much easier to process new member signups, renewals, event registrations, donations and e-commerce purchases, straight from an organisation’s website."
Xero has made a series of enhancements to the recurring jobs feature in Xero Practice Manager to help you work more efficiently and save time.
Xero has extended their Management Reports Templates to include payables and receivables reports.
This issue of Cloud Accounting Weekly is brought to you by Blake Oliver and Phil Gross. Thanks for reading, and have a great week.